Anything else you want to know?
FREQUENTLY ASKED QUESTIONS
1. WHAT MATERIALS ARE YOUR KEYCHAINS MADE OF?
Our keychains are made of high-quality stainless steel and are laser cut and engraved for precision and durability. With proper care and handling, they will last for many years.
2. HOW LONG WILL IT TAKE TO RECEIVE MY KEYCHAIN?
Our processing time for our keychains is 7 - 10 days, the packages typically take 3-5 business days to be delivered depending on your location. It could range up to 14 days.
3. ARE YOUR KEYCHAINS WATERPROOF?
Our keychains are resistant to water, but we do not recommend submerging them in water for extended periods of time as this may cause rust or damage.
4. HOW DO I CARE FOR MY KEYCHAIN TO ENSURE IT STAYS IN GOOD CONDITION?
To keep your keychain in good condition, we recommend avoiding exposing it to harsh chemicals or extreme temperatures. You can clean it with a soft cloth and mild soap and water if needed.
5. CAN I CUSTOMIZE MY KEYCHAIN WITH A SPECIFIC DESIGN OR MESSAGE?
Yes, we offer customization for our keychains. Contact us to discuss your specific design or message and we will work with you to make it a reality. (https://jdmkeychain.com/pages/custom-inquiry)
6. HOW LONG WILL IT TAKE TO RECEIVE MY CUSTOM KEYCHAIN?
Custom keychain orders typically take 3-5 business days to complete, depending on the complexity of the design. We will provide an estimated turnaround time when you place your order.
7. CAN I PURCHASE KEYCHAINS IN BULK FOR A SPECIAL EVENT OR PROMOTION?
Yes, we offer bulk discounts on keychain orders. Contact us to discuss your specific needs and we will provide a quote. (MetalJDM@Steelmonks.com)
8. ARE YOUR KEYCHAINS COVERED BY A WARRANTY?
Yes, our keychains are covered by a limited warranty. If you experience any issues with your keychain within the first 90 days of purchase, contact us for a replacement or refund.
9. CAN YOU ENGRAVE BOTH SIDES OF THE KEYCHAIN?
Yes, we can engrave both sides of the keychain for an additional fee. Contact us to discuss your specific needs and pricing.
10. CAN YOU REPRODUCE A DESIGN OR LOGO THAT I PROVIDE?
We can reproduce most designs and logos on our keychains, but there may be some limitations depending on the complexity of the design. Contact us to discuss your specific needs and we will provide guidance.
11. DO YOU OFFER WHOLESALE PRICING FOR YOUR KEYCHAINS?
Yes, we offer wholesale pricing for bulk orders of our keychains. Contact us to discuss your specific needs and we will provide a quote. (MetalJDM@Steelmonks.com)
Do you have any other questions?
Just fill out the form and we will be happy to assist you.
FORM
We are available by phone Monday through Thursday from 9am to 4pm and Friday from 9am to 2pm at + 49-221-630603790.
Or email us at MetalJDM@steelmonks.com
* Please note: If you have not received a response to your email within 2 business days, please be sure to check your spam folder.